Spyglaz is a platform for proactive customer retention built for the Insurance industry. We use machine learning to predict when an insurer will lose customers before they actually lose them, along with influencers and key retention levers. We help insurance companies retain life, personal and commercial policyholders more effectively. Insights on future lapse are integrated into live customer conversations - at that precise moment where the insurer can influence the decision and prevent the lapse. Retaining just a fraction of the at-risk policies flagged by Spyglaz can deliver savings of millions, even for small or mid-size insurers.